Third-party maintenance is a subject issue that is gaining an enormous amount of attention in today’s world where identifying creative methods to increase the technology budget plays a crucial role. In other words, third-party maintenance is an assistance solution for your hardware, offered by vendors who are independent of the Original Equipment Manufacturer or OEM.
Third-party maintenance offers services that are necessary for a hybrid assistance model-that involves utilizing a combination of OEM support, third-party maintenance, and economical strategies where each is suitable and relevant. A well-structured and intended hybrid assistance strategy permits you to opt for the alternatives that offer the best coverage for your technological foundation while ensuring that you make most of your OPEX funds.
In terms of the type of service chosen, it can comprise of everything such as online professional assistance, phones, insurance and replacement of the component, remote-supervision, comprehensive multi-vendor assistance, on-the-spot technical support, operating system support as well as proactive upkeeping and management accounting strategies.
Third-party maintenance is getting more inquisitive looks from the experienced IT professionals who are responsible for the management of the data center and administration of the systems. Over the years, the curiosity regarding this subject matter has rapidly increased due to which Garter, an analyst organization has published its first contending report about the growing industry.
Before the IT professionals can start making decisions about the providers or vendors, it is important that they understand the difference in what exactly does third-party maintenance means and what benefits or advantages does it provides.
What Does Gartner’s Report Say?
Gartner’s report provides many additional insights and clearly distinguishes between two major types of third-party maintenance providers.
- Conventional third-party maintenance providers-
These providers have managed to gain 80 percent of their company proceeds from allowance support agreements, and the majority of the providers have been around for a long time.
- Secondary equipment providers-
Such providers receive 80 percent or greater revenues from separate sources which usually includes the resale of the system, and are right away initiating third-party maintenance practices.
Therefore, the above-mentioned versions of third-party maintenance can be compared with the OEM-hybrid assistance agreement and OEM direct. Although the OEM-hybrid support contract may or may not involve third parties. They function under the Original Equipment Manufacturer (OEM) brand as well as the OEM costing pattern to ensure that they do not constitute authentic options.
It should also be noted that Gartner’s terminology does not focus on indicating that skilled and assistance-centered providers are somehow old-fashioned and deep-rooted. An ideal third-party maintenance provider constantly strives to make use of their intelligence and expertise to modify what third-party maintenance means and can offer to the customers.
Advantages of the Third-party Maintenance
Third-party maintenance is an option that ensures OEM assistance for IT hardware. There is no doubt that third-party maintenance is rapidly progressing. The reason behind this is that well-known providers have a long work history that boasts of various achievements. The various advantages offered by the third-party maintenance include:
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Significant reduction in costs with third-party maintenance-
According to a recent survey, many third-party maintenance programs charge 50 to 60 percent less than the conventional OEM assistance offerings. For any enterprise, it is important to focus on reducing the unnecessary expenditure of the budget money but at the same time, it is also essential to carefully choose the areas where you wish to save. Maintenance should always be considered as a strategically important expenditure and it should be used judiciously and wisely to optimize worth in your investment. You can efficiently increase your budget to different areas where your enterprise may require it by opting for a dependable assistance program that charges about 50 to 60 percent less as compared to the conventional OEM upkeeping.
This clever strategy will make sure that your enterprise achieves the predetermined goals set by you and can make additional room in the funds for tactical IT expenditures.
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Third-party maintenance offers compliant and personalized support–
The biggest drawback of Original Equipment Manufacturer (OEM) support is that it is difficult to gain individual attention. Thus, according to Garter’s report, certain companies consider the pliability and personalized support from third-party maintenance as an important advantage. It is always a smart choice to work with a third-party maintenance provider as it enables you to get customized attention and a model that is specially designed to fulfill your individualized needs. By opting for a third-party maintenance strategy, you can avail the benefits of monthly contracts and the potential to cease your contract without any fine. These services are not provided by the OEM.
Also, with a third-party maintenance provider’s prompt attention to your requirements, you can speed up the average time to fixing your problems. The quicker solution of the problem and reduced waiting time makes sure that there is an increase in the productivity of your team.
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It helps in maintaining your infrastructure-
Increasing the valuable life of your technology is a prudent and clever strategy. In this way, you will be able to minimize your capital expenses substantially. A third-party maintenance program will also help you to significantly mitigate your functional expenditures. Switching to a third-party maintenance solution will enable you to upkeep your existing technology foundation at a cost that is quite efficacious for your company funds. This permits you to enhance your technical investments at a swift rate so that it is suitable for your business requirements and you don’t have to take the help of OEM to command your strategy.
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Greater return on the investment-
An ideal third-party maintenance provider offers greater cost-effective support as compared to the OEM and can assist the clients to maintain the hardware in working condition until they have made the most of their investment. They also optimize the uptime, offer in-depth knowledge to improve the performance and minimize the staff time allocated to support and maintenance.
Therefore, third-party maintenance is a wise alternative to build a solution that suits all your business requirements.
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