The Challenges and Opportunities in the 21st Century future Hospitality Industry
The hotel industry has always been a challenging one, with operators fighting over guests and trying to outdo one another with the highest level of luxury and the greatest number of amenities. In the early days of the 21st century, the competition level ramped up even further, with new entries like AirBnB turning ordinary homeowners into hoteliers.
It is into this challenging and highly competitive environment that modern hotel operators have emerged. If they want to avoid further market share deterioration and fight back against the upstarts, hotel owners need to differentiate themselves by offering something that those AirBnB hosts cannot.
One of the best differentiating factors in the modern hotel industry is the high degree of business support operators are able to provide. While the average AirBnB host may provide free WiFi access to their guests, few will be able to offer in-room offices, faxing services and other amenities business travels offer.
In the future, Tampa Bay tech solutions services will become even more critical, and smart hotel owners are already ramping up their efforts. Not only will strong IT support help capture the highly lucrative business traveler market, but it will also serve as a point of differentiation, giving hospitality experts a competitive advantage in an increasingly crowded field.
So how does IT support serve the hospitality industry, and what can hotel owners do to take advantage of the inherent marketing advantage? Furthermore, what can hotel owners and hospitality companies do to optimize their efforts and build a better computer support and services Tampa system for their valued guests and vital employees?
It all starts with quality managed it services Tampa, a specific kind of expertise not every hotel employee will possess. It is not enough to hire a night clerk who knows how to text – if they want to serve their guests and provide a seamless experience, hospitality operators need real expertise.
That does not necessarily mean hiring a network engineer or employing a staff of programmer, but it does require an understanding of how WiFi networks work and what modern business travelers have come to expect.
A scalable WiFi network is a good start
Providing quality it services Tampa means not only responding to but anticipating the needs of the business and leisure traveler. While setting up a robust and scalable WiFi network is a good start, hotels need to differentiate owe themselves from their competitors, providing ongoing support, an in-room guide to getting started and a toll-free support line.
Whether they provide their own in-house support hotline or farm that support out to a third party, this type of proactive support can be a real competitive advantage for hotel operators. The ability to anticipate the needs of guests is what the hospitality industry is all about, and that need extends to the world of technical solutions Florida as well.
Even in the world of in-room WiFi, the need for an old-fashioned business center has not gone away. While business travelers will no doubt pack their laptops, the average leisure traveler may not be. By providing secure and safe access to a suite of in-house computers, hotel owners can differentiate themselves yet again, offering something not even the most generous AirBnB host will be able to match.
The hospitality industry is changing fast, and the challenges have never been greater. In this ever changing world, hotel owners and hospitality experts need to create a competitive advantage, giving guests a reason to choose them, and strong IT support can go a long way. Traveling is an increasingly wired activity, and the hotel owners who recognize that fact stand to gain big no matter how many new startups emerge in the future.
Contact Bleuwire™ to learn about IT Support Tampa services and solutions.