A NOC will house all the equipment that is necessary for monitoring a network of servers, mobile devices, IoT devices, and computers. It is a centralized location where you can monitor all your devices. You can send automatic alerts to engineers that are working in the data center. The main aim of NOC is to ensure that your network is working smoothly. It will help you in avoiding downtime. In this article, we are going to talk about Network Operations Center or NOC.
What things you can monitor in a NOC?
NOC technicians will ensure that your network is always online. They will monitor your network 24/7. NOC engineers will ensure that you can easily connect to any system. This will help you in maintaining the profitability and productivity of your business. They will also monitor all the hop, endpoint, and server attached with an MSPs client network.
They will always check network infrastructure health. This will ensure that your systems are always running. They will protect your systems from network errors, malware, and other issues. NOC engineers know everything about complex networks. They can quickly resolve any network issues. The main role of NOC is to identify problems in your network before they can even occur. Thus, your engineers or technicians can quickly resolve the issue before it causes any damage.
Best Practices for NOC design
We are going to share some best practices that will help you in increasing the effectiveness of your NOC design. These tips will help you in monitoring risks.
- Vendor Ticket Management: This will show you all the information regarding the open tickets. You can find information like priority tasks, who is handling the task, pending issues, and urgent issues. This will help you in simplifying your daily routine. Also, you can provide better services to your customers.
- Incident Management: You should quickly identify the incident and find the root cause of the problem. This will help you in quickly fixing the issue.
- Standard Monitoring Policy: You should first define your standard monitoring policies and procedures. These procedures will help you in monitoring capacity and measuring the performance of your IT network infrastructure.
- Root Cause Analysis or RCA: RCA will help you in identifying root problems in your network. These problems can affect the connectivity and performance of your network.
- Documentation: You should track and document all the issues. This will help you in maintaining a knowledge base.
- Escalation: You need to define the responsibilities and roles of employees working in your NOC. Some problems are going to be very complex for a level-1 engineer. Thus, you might need to escalate the issue to higher management.
How to manage a NOC or Network Operations Center:
You will only find NOC technicians and NOC engineers in a network operations center. The main task of these engineers is to monitor large networks. They can do the monitoring task from a centralized location. There are various important duties that your NOC engineers need to fulfill.
They need to monitor endpoints, servers, and net flow. Your engineers are responsible for software and hardware installation. They should monitor common threats like DOS attacks and viruses. It is their responsibility to handle alarms and improve the performance of your network. Also, they will monitor system backups and power failures.
There are various issues that can affect network performance. The main duty of your network engineer is to fix these issues. They need to deal with issues like network crashes, power outages, and DDoS attacks.
Most NOCs have personnel who will install firewalls and routers. However, they don’t function like a typical IT help desk. You can’t interchange these two teams. The IT help desk team is responsible for dealing with clients while the NOC team will ensure that your network is running smoothly.
Business Services for NOCs
The world has changed with time. Most companies are now outsourcing network monitoring. They are not hiring an in-house IT team for monitoring their network performance. Most companies are working with an MSP. Experienced MSPs like Bleuwire can help you in monitoring your network issues. They can also quickly solve these issues. Many MSPs are also providing network monitoring, designing, and deployment services to their clients. Thus, companies don’t need to hire an in-house IT department for designing or managing their network. Good MSPs like Bleuwire can help you in creating an optimized IT network for your business. They will also help you in improving the performance of your network. Also, they will regularly monitor your network for issues.
They can remotely monitor your systems and network. Your partner will also provide you a good solution for managing your large network. They will make sure that your network is delivering optimal performance. In the case of network failures, they can help you in quickly recovering your network. This will ensure that a network failure won’t affect your operations. You can stay operational even during a disaster.
Your partner will also help you in saving a lot of money. They can monitor your network from a centralized location. Thus, they can help you in monitoring and managing your general network performance. The main duty of NOC will always stay the same. Some NOCs can monitor larger networks. They might use telecommunications or satellite equipment for monitoring your network. Your partner will ensure business security and continuity. Modern businesses can’t ignore the importance of business continuity. Thus, MSPs and NOCs are very important for modern businesses.
A network operations center can help you in monitoring your network remotely. This will ensure that you don’t need to worry about hiring an in-house monitoring team. You can save a lot of money by working with an MSP like Bleuwire. They will regularly monitor your network for issues. Also, they will help you in optimizing your network performance. If you need more tips regarding network monitoring, then you can contact Bleuwire.