The support is not running smoothly. Contact persons can be reached only sporadically in case of problems. The removal of existing problems takes too long, is inefficient and unsustainable …
There are many reasons to change the IT service near Miami provider. But in such a change, there is a lot to note. What, we have compiled for you in this article.
Nobody knows better than you the reasons for your change. That’s why you should also share that with your new IT service provider. If that is not the case, you can not help becoming proactive and proactively soliciting information from your old service provider.
IT Services Near Miami Make clear why you want to change
Only then will he know what you expect from him and he will make you an offer that is ideally tailored to your goals (cost savings, quality improvement, greater service scope).
The contract with your old provider
How long are you still contractually bound to the current service provider? Are there any exit clauses justifying a contract cancellation? This information is important for the new service provider, so that he can plan the transfer precisely in time.
Information: The most important basis for a smooth IT service provider change
Once that’s settled, it’s about whether you have all the information about your IT landscape. Ideally, the old IT service provider has created a complete IT documentation. If you have not received them regularly, just ask them. Normally, an IT service provider should already have such documentation for their IT in their own interest.
The following information should either be in the documentation or be requested later:
- All maintenance contracts and agreements regarding company IT. For example, computers, printers, scanners, telephone systems, monitors, servers and hosted solutions.
- All information about the firewall used and their settings.
- A list of all possibilities to access the company network (including remote maintenance access).
- A list of all network devices (routers, switches, IP gateways, repeaters).
- All information about deployed LAN, WAN, and WLAN configurations.
- All possible information about your e-mail solution.
- The access data for your websites and all data about providers, hosters, and domains of the pages.
- All information about your internet connection (at all locations).
- Description of the used backup solution, its functionality and the measures in an emergency.
- Information on all IT security solutions (encryption, virus protection, application blocking).
- Which software is used in which departments, which license solutions exist and which software is particularly business-critical?
- How are the maintenance tasks in software regulated (at which intervals will updates be recorded)?
- Any additional information will favor a quick change.
Does it really need so much information?
The listing may look like a lot of work. Ideally, though, you do not have to request the information in such extreme detail. For in the event of a change by mutual agreement, the old service provider (also in his own interest) should always be available to the new for deeper questions.
But even if the intended transfer of operational responsibility for your IT to bad blood with the old provider should have led or your current provider for some unknown reason is no longer available, it is reassuring to mention that experienced system houses a change of IT service provider in an emergency even without knowing all this information. He will, however, take longer in this case.
What costs should be kept in mind when changing IT service providers?
- Costs for the transition, ie for the transfer of responsibilities from the old service provider to the new IT service provider (planning and preparation by the new service provider have to be considered as well as any involvement of the old service provider in the process).
- Costs for the migration of hardware and software(an adaptation of the IT infrastructure to the needs of the new service provider, creating interfaces for the new service provider, …). This can also be associated with costs for the transformation of data.
- Internal costs. For example, for controlling and accompanying the transfer process by you or a responsible project manager, as well as the distribution of information (new passwords, receipts, …) among the employees.
- Cost of fallback solutions. That is, certain IT services should run for some time at both the new and old IT service providers to prevent catastrophic failures (such as from telecommunications equipment or the Internet connection) during the transition.
These costs should be clarified in advance in the event of a change due to price advantages (with other satisfaction with the previous provider) in advance. These can quickly equalize the price advantages.
Do not be afraid of the IT service provider change
As soon as you think about whether you should change your IT service provider, this is usually a first indication that something is wrong. Listen to your gut feeling! And even if the change is associated with effort and costs, two important points speak for a new service provider:
- Focus on your core business instead of your dissatisfaction with your IT service provider. A new service provider will do everything possible not to repeat the mistakes of the old service provider.
- Retracted patterns and structures can be broken up. A new IT service provider could surprise you with new/different ideas and solutions and make you more competitive.
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