Most businesses are moving toward a proactive and strategic IT approach. MSPs are helping companies in implementing a proactive IT approach. The old model of IT can’t be used in the modern world. In the past, IT was only important when the network was not working properly. Thus, traditional solutions were designed to deal with downtime situations only.
The marketplace has changed with time. Businesses finally understand the true value of IT. The Managed IT services model is helping companies in unlocking their true IT potential. Managed IT services are customized IT services provided at a fixed price. It is difficult to understand if your business is ready for this change. Thus, we have created a list of signs and red flags that will help you in understanding if your business has outgrown your IT support.
Your business is suffering from poor IT response time
Network downtime is the biggest enemy of modern businesses. According to a report from Gartner, a few hours of downtime can cost hundreds of thousands of dollars for SMBs. Large organizations can lose millions of dollars due to network downtime.
Every business is using technology for doing their daily work. IT is helping companies in facilitating work from home. You can use the latest technology for improving your employee’s productivity. This reliance simply means that your network can’t go down. If your network is down, then your daily operations will be hampered. Your employees can’t log in to their accounts. Thus, they can’t complete their daily tasks. Your customers can’t access your digital products. This is a big problem if you are providing digital products to your customers. It is important to ensure that you can quickly restore your network.
There are various methods that you can use for measuring the quality of your IT support. It can help your IT team in quickly restoring your network. You can track metrics like average response time, cost per time, and average time to resolution.
If you think that your current IT support metrics are not good, then you should consider working with an MSP. Experienced MSPs like Bleuwire will follow a documented set of processes. They will use the best technologies for bringing your network to 99% uptime. This will help you in ensuring the availability of your network.
You can’t hire a good internal IT team
If you have outgrown reactive IT support, then you can consider hiring internal IT staff for your organization. However, the hiring process is very expensive and complex. If you want to hire experienced IT professionals, then you should be ready to increase your hiring budget. It is difficult to find interested candidates first. They will have high salary expectations from your business. A mid-career IT engineer will take around $80k per year in salary. You also need to spend money on their training and certifications.
This is a significant cost for most businesses. If you are hiring 10 skilled IT professionals, then you should be ready to spend around 1 million $ every year. Small businesses can actually function with only a single IT guy. However, it is very hard to maintain your network once your organization starts growing. You need more IT staff for maintaining your network.
This problem can be solved by working with a good MSP. MSPs already have access to the best IT talent. You don’t need to worry about hiring the best IT talent. MSPs will be paying the best salary to their IT talent. All you need to do is pay a fixed monthly fee to your MSP. You will get access to the best IT talent.
You are finding it hard to manage your IT internally
Sometimes it is hard to manage your IT even if you have internal staff. Your IT team is mostly responsible for developing digital products and services for your business. You can’t expect them to work on your IT issues only. If your IT team is only focusing on IT issues, then you are wasting their potential.
IT staff mostly gets burnout due to this approach. They have to work on digital solutions and also help other employees in fixing their IT issues. If you want to achieve your business goals, then you should ensure that your IT team is free from simple tasks. Network monitoring is a very boring task. You should outsource these tasks to a good MSP. This will ensure that your IT team will get time to work on your products.
Working with an MSP will help you in eliminating these issues. Experienced MSPs like Bleuwire will provide dedicated IT teams to you. You will get access to their amazing IT help desk support. This will ensure that your IT employees don’t need to worry about providing manual IT support to your employees. Bleuwire will also help you in monitoring your network regularly. This can help you in avoiding downtime.
You are worried about your Cyber security
Cybersecurity is a serious concern for SMBs. Most SMBs can’t afford in-house IT expertise. There is already a shortage of cybersecurity specialists as most IT professionals are into development. More businesses are realizing that they are not ready for a cyber attack. You can look for IT security professionals for protecting your network. However, this is a very costly process.
Your MSP can help you in solving this problem. They are ideal security partners for SMBs. You will get access to the best IT security professionals in the world if you are working with a good MSP. They will provide 24/7 IT support to your business. In case of a cyber attack, they will help you in quickly recovering your network and data. You don’t need to worry about managing your IT security.
Your MSP will design a comprehensive security strategy for your business. This strategy will help you in securing all your important applications, devices, and data. They will help you in following the best IT security practices. Your IT partner can also help you in training your employees. This will ensure that your employees know about the best IT security practices. If your employees are following the best IT security practices, then it is very hard to compromise your network security.
Turnover in your IT staff is becoming a problem
If your IT staff is leaving your company, then you need to spend money on finding a replacement. You also need to spend months training the new employee on your goals and systems. This is a serious problem for your business. You should focus on retaining your IT staff. This can help you in saving a lot of money and stress.
MSPs will provide dependability and consistency to your business. You can’t achieve this if you are relying on an in-house IT team. A veteran MSP will have access to the best IT talent. They can attract and train the top IT talent. This will ensure that you are getting help from the best in the IT field. You don’t need to worry about staffing headaches. MSPs will ensure that their best IT talent is not leaving their business. They will provide sufficient growth opportunities to their IT talent.
Your IT team is stumbling on internal project work
You might need to migrate your software from an old server to a new server. In this case, you need access to some IT professionals who can help you. If your in-house IT team is doing this task, then they need to put down other tasks for this month. You might think that you can look for an external consultant for help.
However, these options won’t help you much. If your IT employees are doing this work, then it will lead to reduced productivity. It will also hurt your IT team morale as they will be working on something that is not exciting. If you are looking for an external consultant, then you need to spend a lot of time and money on proposal gathering, budgeting, and meetings.
You can avoid this problem by working with a good MSP. MSPs will provide proactive footing with this type of work. They will help you in identifying which initiatives you need to complete in the long, medium, and short term. Your MSP will also provide a plan for your business. This plan will ensure that you can complete your projects on time without disrupting your IT team.
You need efficiency and consistency
Network issues can result in downtime. It will cost your business a lot of valuable money and time. Experienced MSPs have access to the best tools. These latest tools will help MSPs in quickly resolving your IT issues.
Your employee salaries are not going to stop if your network is down. You still need to pay them. Similarly, your customers are not going to wait for your services if your services are down. They might move to other platforms. You will lose both new and old customers.
It is important to ensure that your employees are productive and your customers can access your service. Experienced MSPs like Bleuwire can help you in solving this problem. They will help you in reducing downtime. Thus, you don’t need to worry about network downtime. Bleuwire will use proper planning, strategic patches and updates, and maintenance for dealing with network downtime. They will help you in eliminating disruptions that can affect your employees and customers.
You need scalability
The best thing about managed IT is that you can easily scale resources. If your business is facing some IT problem, then your IT partner will bring a team of IT pros for solving issues. For example, you might be dealing with heavier workloads during some specific period. Your MSP can provide you with more IT support during this period. Thus, it is easy to scale up whenever you need more IT support.
You might need to upgrade your services quickly. If you are working with an MSP, then you will easily get access to more resources. This is not possible if you only have an in-house IT team. You will have a fixed number of employees. It is not possible to find a new IT employee in hours. Also, you can’t give all the work to your existing IT team. If you are giving too much work to your IT team, then it will be hard to retain them. You have to make sure that you are not burning out your in-house IT team.
If you are working with an MSP, then you can pick the services that you need. This will ensure that you can customize your plan according to your organization’s unique IT needs. You won’t outgrow your IT support if you are working with a good MSP. Also, you don’t need to pay for services that you don’t need.
These are the main benefits of working with an IT MSP. It will help you in removing a lot of burden from your IT team. You don’t need to worry about hiring an in-house IT team for your business. If you already have an IT team, then you can remove the burden from them. You are not hiring IT professionals for managing your network or upgrading your system. Your IT professionals should focus on their core responsibilities. They should focus on improving your digital products. This will help you in ultimately achieving your business goals. Thus, IT is the backbone of your business.
Experienced MSPs like Bleuwire can help you in solving all your IT problems. They will help you in monitoring your network. This will ensure that you don’t need to monitor your network manually. Bleuwire will ensure that your network is always up. They will also provide IT support to your employees. If you need IT security services, then they create an IT security strategy for your business. This will help you in avoiding most of the cyber attacks. Thus, you can focus on your products. You don’t need to worry much about your IT if you are working with a good MSP. If you need more information regarding IT services, then you can contact Bleuwire.