According to a report by Black Book Research, more than 75% of hospitals are outsourcing their IT. If hospitals have access to better IT infrastructure, then they can provide better service to their patients. It will help them in coping up with the increased patient demands. Hospitals are looking for various IT services like network management, service desk, legacy support, and application support. Some hospitals are even outsourcing their entire IT department. In this article, we are going to talk about the importance of Managed IT Services for hospitals.
Healthcare IT Outsourcing:
Healthcare organizations are trying to keep up with the latest technology. They have to meet the new standards. These new standards are a result of both pay-for-performance requirements and federal EHR standards. Patients and clinicians are using new technologies. The speed of IT development is becoming a big problem for hospitals. They have to update to the latest technologies for staying competitive.
Most hospital executives don’t even know about basic IT services like network management, data security, system implementation, application support, and cloud management. Their in-house IT team doesn’t have enough expertise to maintain the infrastructure. Thus, many hospitals are outsourcing their entire IT to experts.
Healthcare organizations already know that they need to develop their operations. This will help them in competing in the future. Experienced MSPs like Bleuwire can help your hospital by handling your IT infrastructure.
Small hospitals don’t have enough money to attract new IT experts. Thus, they can’t hire a high quality IT department for their hospital. They can get access to IT experts by working with an outsourcing firm. Their partners will help them in troubleshooting IT issues. Also, they will help you in saving a lot of money.
Good MSPs like Bleuwire can help you in improving your IT infrastructure. They will install the best solutions in your infrastructure. Also, you will get access to a very good quality IT team. They will also provide you SLAs or Service Level Agreements that you can use for holding them accountable.
How to find the perfect IT outsourcing partner?
Choose an IT partner
There is a very major difference between a partner and a vendor. An IT vendor can help you in solving basic IT problems. You need to pay them on an hourly basis. However, an IT partner will help you in achieving your business goals. They will help you in improving your IT operation. Your MSP will look for new solutions that will help you in providing better user experience. They will help you in improving the quality of your IT performance. Also, they will help you in saving a lot of money. A genuine MSP will be committed to your success. They are not doing a 9-5 job. This group of people will go extra miles for protecting your infrastructure.
It is difficult to check the performance of your IT provider without working with time. However, SLAs or Service Level agreements can still help you. If you think that your provider is not providing a good SLA, then you can look for other partners. Make sure that your partner is following all the best practices like good change management. Look for IT partners that are using best practices like PMI project management standards and ITIL standards. They will help you in improving your IT infrastructure.
You will find many Managed services provider that will claim that they can handle hospital IT infrastructure. However, most providers don’t know the difference between normal IT infrastructure and hospital IT infrastructure. They think that it is simply a body-shop contract. If you are working with an MSP that doesn’t have insufficient hospital experience, then they can create many problems for you. Your MSP should know about the interconnections between revenue cycle, clinical care, and IT. This will help them in creating a good outsourcing relationship. HIPAA compliance is a very important issue for every healthcare provider. Make sure that you are only working with an MSP that knows about HIPAA regulations.
Be completely forthcoming
Most hospitals don’t know about the challenges that they will be facing in the future. It is important to identify all the potential challenges. This will help you in developing strategies for your hospital. You should tell about your challenges to your partner. Also, make sure that your partner is not trying to add any extra service for increasing their revenues.
Choose someone you can trust
You should make sure that your partner is defining their service level. However, they should also be ready for some unexpected problems. The healthcare IT infrastructure is becoming more complex with time. Your partner can’t figure out every situation in advance. These situations will force your partner to stretch the scope of their contract. Make sure that both parties are working together for defining a new contract. You can ask your provider to add new services to your contract. Hospitals and vendors should spend time with each other. This will help you in establishing trust with your partner. It will help you in evaluating the potential of your partnership. You can’t create a multi-year contract without trusting your partner. Thus, make sure that there is a trusted relationship between both parties.
Healthcare IT infrastructure is becoming more complex with time. Their IT department doesn’t have enough expertise to handle this complex infrastructure. Experienced MSPs like Bleuwire can help you in overcoming the IT challenges. They will ensure that your hospital IT infrastructure is functioning properly. Bleuwire will ensure that all your systems are up to date. They will monitor your network for vulnerabilities and threats. You can establish a mutually agreeable SLAs or contract with Bleuwire. They will help you in creating custom solutions for your hospital. This will ensure that your hospital infrastructure is working optimally. These tips will help you in finding a good Managed Service provider. If you need more information regarding Managed IT services, then you can contact Bleuwire.