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7 Benefits of Remote Technical Support for SMBs

By July 30, 2020 No Comments
Remote Technical Support for SMBs

Most SMBs already understand the importance of IT support staff. You need computer networks for running a modern business. Almost every business is using an online platform for selling their services. Thus, IT is becoming the most important thing for business owners. You need advanced support for handling these technologies. However, most SMBs can’t afford an in-house IT department. It is very expensive to hire an in-house IT team. Competing for the best minds is almost impossible for small businesses. You need a large budget for hiring these minds. Companies want to access the latest technological innovations for improving their services. But, they don’t have access to an IT team.

You can work with an MSP that will provide you remote support. This will ensure that your team can focus on core tasks. You don’t need to worry about maintaining your IT infrastructure. Experienced MSPs like Bleuwire can replace your entire in-house IT department. If you are using remote support options, then you don’t need to worry about your budget constraint. It is very cheap to hire an MSP when compared to hiring an in-house IT department. In this article, we are going to talk about the benefits of Remote Technical Support for SMBs.

  1. Quick Response Time

It is easy to solve some IT problems. For example, sometimes you only need to update your software for solving some problems. However, there are many IT problems that require dedicated IT skills. You can’t resolve them by using Google. If you have access to remote IT support services, then you can easily solve these issues. Your MSP will also help you in quickly solving simple IT issues. The best thing about working with an MSP is that they can take control of your entire system. They will check for issues and tell you how to solve these issues. Also, they can do all this from their office. This is a blessing during the coronavirus pandemic as you can avoid contact. Your MSP will also help your remote employees.

  1. Better Employee Productivity

If your employee’s issues are getting resolved quickly, then they can quickly go back to work. Your partner will help you in minimizing the waiting time. Most people are working from their homes now. Thus, productivity issues are going to be a big problem for companies. You can deal with this issue by partnering up with an MSP. They will help your remote employees in solving their issues.

  1. 24*7*365 IT Support

Most people are working from their homes now. Thus, modern businesses are not limited by geography now. Even small companies have customers that live in different areas and time zones. It can be very difficult to provide first-class IT support to your customers and remote employees. Remote IT support will help you in solving this issue. If you are working with an MSP, then you will have access to a 24/7 IT Helpdesk. You don’t need to worry about time zone issues. This is the main benefit of working with remote MSPs.

  1. Access to IT experts

It is great to have access to an in-house IT team. However, what if your technician is not in your office and you need to fix some issues? This problem can be solved by working with an MSP. You will get access to a team of IT professionals. If one technician is not available, then you will immediately get access to some other technician. The support ticket will find a technician for you. These IT technicians will provide high-class service to you. This will ensure that you are only getting quality service.

  1. In-depth monitoring

It is very difficult to collect internal data on IT issues. You need to monitor all the IT issues if you want to collect data. Experienced MSPs like Bleuwire will provide you the right tools. They will keep notes on your service needs. Also, they will maintain your tickets. This will help you in figuring out the most common problem that you are facing. Thus, you can easily solve these common problems. This data is going to be very valuable for your organization. You can use it for performing internal assessments on your worker’s performance. It will help you in measuring the efficiency of your IT network. You can use this data for predicting many important things.

  1. Security

IT Security is another important thing for SMBs. You need to make sure that your data is protected from attackers. According to experts, SMBs suffer more data breaches when compared to large enterprises. Thus, you need to prepare your business for cyberattacks. Attackers can use simple attacks for entering into your network. They can steal confidential data that you are storing. The best way to avoid this is by working with an MSP or remote service provider. Experienced MSPs like Bleuwire can also protect your network from attackers. They can offer your superior monitoring and security services that can help you in protecting your data.

  1. Cost-Savings

If you are going to hire an MSP, then you definitely need to invest some money. However, it is very less when compared to hiring an in-house IT department. You will also only pay a monthly fee to your provider. Your provider will provide you support and security solutions in this package. They can also help you in creating your IT strategy. If you don’t have a CIO, then you can also hire a vCIO. Thus, you can get access to an entire IT department at a very less cost.

Conclusion

These are the main benefits of remote technical support for SMBs. Your partner can help you in improving your worker productivity. Also, they will help you in managing your employees. The coronavirus pandemic has also increased the importance of remote work. More than 30% of the workforce will be working remotely in 2021. Thus, it is the best time to learn about remote IT support. The remote work is soon going to become the new normal. If you need more information regarding remote technical support, then you can contact Bleuwire.

Contact us today to learn about Bleuwire™  services and solutions in how we can help your business.

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