Most companies are using VoIP for their phone system. However, it can be a very time-consuming process to check all the available options. There are many things that your VoIP solution must-have. In this article, we are going to share the top things that you should check while evaluating VoIP solutions.
Cloud Hosted or On-premise solution
This is a question that companies are asking in every area. If you are looking for a phone system, then both cloud and on-premise solutions will work for you. There is no major difference between on-premise and cloud-hosted solutions.
If you are going for an on-premise solution, then ensure that you can run multiple virtual machines. These machines will help you in accommodating the phone system application. Also, if you are buying an on-premise solution, then you are going for a CapEx purchase.
If you are going for a cloud-hosted solution, then you don’t need to worry about maintaining or managing your on-premise solution. You also don’t need to buy any new equipment. All you need to do is pay a monthly bill to your provider.
You should first check all the disadvantages of your current phone system. This will help you in evaluating your new VoIP system. You can use this for generating your list of requirements. Your new system should meet these requirements. This will help you in filtering out most of the available VoIP solutions. After that, you should look for VoIP solutions that are offering the best features.
Make sure that your VoIP solution is offering call monitoring and call recording. Your VoIP provider should also provide you uptime SLA. This will ensure that your phone system will always stay online. Remote access is another important feature that you should look for.
Every company wants to integrate its system with each other. This point will depend on the software that you are using. It can be a deal-breaker for you if you can’t integrate the new VoIP solution. This will help you in narrowing down your search result.
Make sure that you can integrate the new VoIP solution with the Active directory. You might be using internal software like ERP or CRM systems. It is a good idea to integrate your phone system with CRM systems. If your phone system can automatically register voice calls and calls, then it will help your CRM software. This will help you in boosting the efficiency of your sales time.
Every business will give top propriety to their phone system. You can’t operate your business without your phone system. Thus, uptime is going to be an important issue for your business. You should only consider phone systems that are offering good uptime.
Your provider should offer you an SLA or service level agreement. You should first determine the amount of downtime that your business can tolerate. Thus, you can easily evaluate the SLA.
Many companies don’t consider this factor when they are looking for a phone system. However, it is going to be a very important factor for your business. The modern workforce can work on their mobile phone and computer. Thus, you should ensure that your phone system will work in this situation.
The workforce is becoming more mobile with time. You should ensure that your remote employees can also use your phone system. Most employees are going to work remotely now due to the COVID-19 pandemic. You might need to buy extra software and hardware for achieving remote capabilities. Thus, you should know about these things before you buy your next VoIP solution.
You should have a timeframe in which you need to implement your new phone system. Thus, this is going to be another important factor for your business. You should know about how much time it will take to implement the new phone system solution. This will depend on your organization size.
Some of the phone system solutions will come with implementation assistance. You might need to train your users about the new phone system. Also, you might be able to use some settings from the current VoIP system.
The best way to solve this problem is by working with an experienced MSP. Experienced MSPs like Bleuwire will help you in meeting your goals. They will help you in finding the best VoIP solution for your business. They will ensure that the implementation process is smooth.
POC or Proof of Concept
The new phone system is going to impact your entire business. Make sure that your provider is offering a trial period or POC. It is important to test your new phone system properly. Your employees should check the new phone system and provide detailed feedback.
You can’t answer all the questions by just checking the specifications of the new phone system. Thus, you should implement the new solutions for a trial period.
Make sure that the new solution can handle your office load. Also, you should check the feedback given by your employees. This is going to be very important for your business. It will help you in checking if the new VoIP solution is good for your business. Also, you should check the support team of your new VoIP solution provider. You should engage with their support for choosing a solution. This will help you in understanding if their support can answer your queries. This is going to be very important in the future.
You should ask all these important questions from your potential VoIP provider. Also, you should test their solution first before buying it. This will ensure that they are perfect for your business. If you are confused between multiple phone systems, then you should consider working with an MSP. Experienced MSPs like Bleuwire can help you in finding the best VoIP system for your business. They will also help you during the migration. This will ensure that you don’t need to worry about the implementation process. You can also save a lot of money by working with a good MSP. If you need more information regarding VoIP solutions, then you can contact Bleuwire.