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Best ITIL Practices and How to Overcome the ITIL Adoption Challenges

By February 6, 2021No Comments6 min read
ITIL Practices

ITIL is mostly a set of guidelines. If you are using ITIL definitions and processes, then it may lead to slow productivity. You might need to deal with poor decision making also. Each business will have its own qualities and parameters. The best ITIL practices will help you in setting your organizational priorities. In this article, we are going to talk about the Best ITIL practices and how you can overcome the ITIL adoption challenges.

Best ITIL Practices

  1. Executive Management doesn’t offer support

The implementation of ITIL practices will be a major step for your business. Thus, you should ensure that the top executive management should be on board. It is the duty of the IT managers to ensure that the top management is on board. You should focus on convincing your top management. A small campaign can help you in educating your top executive management.

Also, they should know about the best ways to implement these ITIL practices. You should throw some light on the costs associated with these ITIL practices. There are various factors that will impact its success. Thus, you should focus on these factors also. You should give useful tips to your non-technical staff. Careful planning will help you in gaining the trust of your executive management.

  1. Focus on customers

You should focus on delivering the optimum customer value to your customers. The main aim of processes is to connect with other people, partners, products, and processes. Most companies are still focusing on business and IT alignment. However, you should move towards business and IT integration.

  1. Wrong Starting point

You should ensure that you are establishing the service catalog as quickly as possible. Most experts will suggest this step to companies. These ITIL services will help you in addressing future and existing problems in correct ways. You should start with the practices that will promise to give more positive benefits.

These ITIL practices should help you in improving your business performance. If you have a complex IT infrastructure, then you need to apply the well-formalized procedures. You should implement the ITIL provisions in non-compliant areas for immediately-visible results.

  1. There is no good time

You need to implement these procedures and policies into your projects. After that, you should focus on improving these policies with time. However, you should never wait for the perfect time as it will never arrive. You should focus on what’s relevant and adding value. It is never a good idea to go for low scoring processes as they won’t help you in getting the greatest benefit even after you improve it.

You should also focus on choosing the best people for controlling, piloting, changing, and designing a process. These employees are going to be involved in the tasks that require the most dedication and focus. They should already know about the impacts of different implementation of ITIL practices. These people should help you in finding the right connection points in your organization. You can attain sustainability by doing incremental changes. This will help you in creating positive momentum. You can get the highest levels of predictability and accuracy by implementing the best ITIL practices.

  1. Customize the implementation

ITIL is considered the best way of taking management based decisions and implementing services. However, they are not perfect for every business strategy. ITIL can fail if you are using it in isolation. Thus, you should customize it according to your business needs. You can customize the implementation by using practical links and using guidance offered by KCS, DevOps, and COBIT.

Challenges in Adopting ITIL

Many IT managers and business executives have doubts regarding the ITIL. However, ITIL is still going to rule the IT world. The reluctance towards ITIL is mostly attributed to the concerns of working on long projects. You also need to take the input from management at every level. There are various process limitations that you need. Some of the common challenges that you will face are:

  1. High costs

You need to invest a lot of human resources and money in implementing the ITIL. This will increase the problems for the IT executives and managers. ITIL is not going to offer any immediate ROI to your business but it will be profitable in the long term.

  1. Process Limitations

ITIL can bring too many process limitations which will affect the productivity and workflow of your organization. However, you should focus on customizing the ITIL according to your business processes. If you are using a customized ITIL, then it will actually help you in improving the workflow. This will help you in balancing the special procedures, needless restrictions, and imposed limits. Thus, it will help you in improving your IT infrastructure efficiency, security, and reliability. You can improve these factors without affecting your efficiency.

  1. Complexity

Most IT managers think that ITIL is very complex for their organization. The latest version of ITIL contains a lot of information and materials. You need to digest and implement this information for gaining the best results. Also, you need to deal with constant and continuous upgrades. These upgrades will ensure that your workflow is improving with time. If you want ITIL practices to be profitable in the long run, then you need to deal with these upgrades. You will lose your assets if you are not upgrading leads. The best way to solve this problem is by working with IT experts. Experienced MSPs like Bleuwire can help you in implementing the best ITIL practices. They will ensure that you don’t need to worry about digesting the entire manual. Bleuwire will help you in improving your business processes by implementing the best ITIL practices.


ITIL is complex technology. Thus, it will bring certain challenges. But, ITIL implementation is worth it in the long run. You can use appropriate solutions for overcoming the ITIL obstacles. It will ensure that you can quickly implement the best ITIL practices. The best way to solve these challenges is by working with a good MSP. Good MSPs like Bleuwire can help you in effectively implementing these ITIL practices. If you need more information regarding ITIL, then you can contact Bleuwire.

Contact us today to learn about Bleuwire™  services and solutions in how we can help your business.