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Why You Should Move to the Cloud-Based ITSM

By April 20, 2021No Comments7 min read
Cloud-Based ITSM

Technology is always changing with time. The cloud has overshadowed all the old storage technologies. Most people thought that the cloud was a scam technology in starting. However, it has become the future of IT infrastructure. Cloud software provides both reliability and flexibility to its users. This will ensure that you can work from anywhere in the world. You can enable remote work by using cloud technology. In this article, we are going to talk about the benefits of cloud-based ITSM.

Definition of Cloud-based ITSM

Most companies think that they need to install software from an external source or disk. This is how we are installing software in the past. However, you don’t need to worry about these things now. Traditionally companies were hosting software on their own infrastructure. They were hosting everything from accounting software to email on their server.

Companies were using on-prem as it was faster when compared to downloading new software. However, companies were forced to download updates from an external source. Cloud-based software was introduced in the early 2000s. They have become popular after the rise of the internet.

According to Gartner, SaaS or Cloud-based software is software that is managed, owned, and delivered remotely. Your cloud provider will remotely provide this software to you. The cloud provider will deliver software based on their set of data definitions and common code. Customers will have remote access to their tools. You will pay according to your usage. This is perfect for SMBs as they don’t have the budget for buying expensive tools.

More than 90% of companies were using cloud-based software in 2020. This number has increased due to the coronavirus pandemic. Cloud-based software is the future. Thus, it is a good time to invest your money into cloud-based tools. Most companies are moving to the cloud. They are replacing their on-prem software with cloud-based applications. This will ensure that you can don’t need to worry about buying any software. You can save a lot of money by using cloud-based software. Also, providers will directly push updates. Thus, you don’t need to worry about updating your tools manually.

Benefits of Cloud-Based ITSM

  1. Better accessibility

Most leaders have learned their lesson after the global pandemic. They know that an agile work environment is the most important thing for modern businesses. Cloud-based ITSM will ensure that you can access your tools from anywhere in the world. You don’t need to worry about future pandemics as your employees can work remotely. This will provide greater visibility and flexibility to companies. You can easily follow all the ITIL processes.

  1. Cost

If you are hosting software on your infrastructure, then you need to spend a lot of money on server space and hiring developers. Also, you need to invest money into securing your infrastructure. These will increase the costs in the long run. If you are using cloud-based software, then you only need to pay for the futures that you need. Also, the number of licenses will be limited. If you are hiring more staff, then you only need to buy more licenses. You don’t need to worry about buying additional space and software.

  1. Security

If you are using on-premise software, then you should be prepared for implementing both security procedures and data management procedures. These procedures should comply with international and federal laws. Cloud providers already know about these laws. Thus, they will always abide by these regulations. They are using the best procedures for protecting your data.

Things to consider when you are choosing between Cloud-based ITSM and On-Premises

If you are thinking to switch from on-premise to cloud-based ITSM, then you should consider these factors:

  1. Features

Cloud-based ITSM will provide different features to their users. It will provide more features when compared to a prem provider. If you are using on-premise software, then your choice is only between all and nothing. You will pay for all the capability. If you need simple features only, then this is a bad choice for you. You might need access to ticketing features only. However, still, you will pay for all the features. SaaS will provide more flexibility to your business. You can choose according to your necessity. For example, SaaS will ensure that you can use anything from the ITIL. You can also use incident management tools for simple ticketing. In simple words, you can opt for the features that you want.

  1. Implementation

If you are using the on-prem solution, then you need to invest a lot of time in setting up the software. You need to set up your server space and configure individual computers. If you are implementing the cloud-based solution, then you don’t need to worry about all these things. You can implement the ITSM solution in only 6 weeks. This will ensure that your IT team can quickly get access to the new technology. SaaS deployment is easy because it is running on the internet. Thus, you don’t need to worry about any complicated installation. There is no complicated installation process that you need.

  1. Scalability

Your ITSM solution also needs to grow with your business. Every organization will grow with time. Thus, it is important to ensure that your ITSM solution is scalable. A cloud-based ITSM will ensure that you can easily scale up. You can integrate infrastructure, standard APIs, and security with other systems. Most web-based solutions are using APIs for communicating with the systems. This will ensure that you can easily integrate them with your applications. You don’t need to worry about dealing with complex infrastructure, architecture, and security.

  1. Ease of use

Cloud-based ITSM solutions are easier to use when compared with on-prem solutions. Thus, you don’t need to worry about relying on your developers for troubleshooting the software. You will get access to the web-based applications. Thus, you don’t need to worry about installing any software. Your IT team can focus on your core business applications.


Cloud-based ITSM solutions are better when compared to on-prem solutions. Thus, you should focus on moving your applications to the cloud. Cloud will ensure that you can save a lot of time and money. Experienced MSPs like Bleuwire can help you in implementing the cloud-based ITSM. They will help you in moving your data and applications to the cloud. Thus, you don’t need to worry about cloud migration. If you need more information regarding cloud-based ITSM, then you can contact Bleuwire.

Contact us today to learn about Bleuwire™  services and solutions in how we can help your business.