ITIL or information technology infrastructure library is the most used framework in ITSM. Organizations are using ITIL for achieving business and IT growth. Companies that are using ITSM will have a competitive advantage. You can grow your business by using the power of IT. Almost every service is using IT for improving its efficiency.
Digital transformation is rapidly changing bot the global economic and business landscapes. Businesses are trying their best to stay relevant and competitive. It is important to ensure that your services are providing value to your customers. Digital transformation will give you access to a new market. In this article, we are going to talk about the importance of the ITIL 4 framework.
Overview of the ITIL Framework
ITIL 4 is the latest update of ITIL. The main aim of ITIL 4 is to keep up with the ever-changing business environment. ITIL 4 is providing a new operation model to organizations. This model is both practical and flexible. You can use this model for transforming your entire organization. ITIL best practices are already integrated with DevOps and Agile development. Thus, it is perfect for IT teams.
Benefits of ITIL 4 Framework
There are various benefits of adopting ITIL 4. This framework mainly focuses on creating value and customer experience. The main benefits of the ITIL framework are:
It will improve service delivery
ITIL adoption will ensure that you are learning from your old mistakes. It will help you in establishing performance indicators. You can use this for achieving service quality. These benefits will ultimately tie with your service design.
ITIL will also help in reducing the chances of over or under-investing in IT solutions. This will include various IT solutions like cloud computing resources, data storage space, and network bandwidth. ITIL will help you in pinpointing bottlenecks in your service processes. This will ensure that you can focus on tackling core problems.
If you are working with other vendors or organizations, then ITIL will provide you with a common platform of quality support and standards. This will ensure that you can easily work with other organizations. You can use this shared framework for eliminating extra effort and time spent on learning about new IT Processes.
ITIL reduces disruption and risk
ITIL 4 will also help you in reducing service disruption. You can use this framework for improving your disaster recovery plan. ITIL will help you in enhancing your organization’s efficiency. This framework will encourage service desks to go for a proactive approach. It will help you in reducing downtime and improving the performance of your processes. This will help you in maintaining satisfaction among customers, users, and employees. It will ensure quality and consistent results.
ITIL will also help you in designing an incident management plan. Businesses can quickly develop effective methods of restoring services and responding to emergencies. These methods will help you in finding the root cause of your problems.
Most of the big organizations have already implemented the new ITIL framework. VISA reduced their incident resolution time by more than 75%. Shell Oil also saved more than $5 million by using the ITIL 4 framework.
ITIL 4 will increase visibility
ITIL 4 adoption will ensure that you will have more control over your business assets and costs. It will help you in checking your costs and assets value.
You should first lay the groundwork required for the ITIL 4 practices. This will ensure that you can quickly implement the best ITIL 4 practices. You should find the processes that you need to solve.
This will help you in defining a clear purpose for ITIL. Service operation will ensure that you can implement the new processes. You will also have a clear overview of expected costs before you implement the new process. This will help you in predicting your overall IT costs.
You can use better metrics for tracking your IT costs. It will ensure that you can quickly make budget adjustments. You can use ITIL 4 practices for cutting down costs. ITIL 4 will ensure that you will have access to a verifiable number. You can use this number for making better business decisions.
ITIL will support business change
ITIL will help you in creating an adaptive and agile environment. The current economic landscape is changing rapidly with time. You should ensure that you quickly respond to new developments, customer requirements, and demands.
ITIL 4 implementation will ensure that you can quickly respond to new changes. You can use change management processes for implementing new changes. These changes will ensure that your business will stay IT-compliant. You can manage the major activities of your IT applications and systems.
ITIL will ensure that you can stay agile. This will ensure that your business will stay reliable, competitive, and relevant in the global market. ITIL will help you in competing with other organizations. You can keep your customers engage by implementing the best ITIL practices. This will ensure that your services will improve with time.
ITIL will ensure that you can easily scale up your infrastructure and systems. You don’t need to worry about scalability issues. ITIL 4 practices will help you in scaling up your IT infrastructure. This framework will assist your service desks. It will help you in implementing these transitions smoothly. These practices will help you in eliminating redundancy from your organization. You can also optimize resource utilization by using these ITIL 4 practices.
ITIL will help you in using quality IT practices and systems. These practices will support your business growth and strategies. IT is the main part of most organizations. You can use the ITIL 4 practices for optimizing your IT systems and environment. If you don’t have access to a large IT team, then you should consider working with a good MSP. Experienced MSPs like Bleuwire can help you in implementing the best ITIL 4 practices. They will help you in enhancing your business growth by implementing the best IT practices. If you need more information regarding ITIL 4, then you can contact Bleuwire.