All the 2020 forecasts failed due to the coronavirus pandemic. Everyone thought the year will be the same in terms of digital growth. It will be slow growth. However, the coronavirus pandemic forced companies to quickly switch to the digital landscape. Every business was using digital services for operating their business. Thus, it is difficult to predict the trajectory in 2021. However, digitization is only going to speed up due to the impact of a pandemic. In this article, we are going to talk about the top 5 digital transformation trends in 2021.
Definition of Digital Transformation:
Digital transformation simply means that companies are adopting new technologies. These new technologies will help companies in growing and transforming their business. This digitization will help you in replacing old processes and procedures. It can help you in replacing outdated technology.
Benefits of Digital Transformation:
Companies don’t want to deal with obsolete and outdated technology. No one is using VCR in the modern age. You will need more resources for operating these old technologies. Also, you need to invest more time and money into maintaining these technologies. This will create various issues which you can avoid by upgrading your system. Some of the main benefits of digital transformation are:
Better Data collection
Big data is the most important thing for modern businesses. Data collection will help you in collecting useful data for your business. You should update the methods that you are using for collecting data. This will ensure that you are collecting the right type of data. If you are using outdated data collection methods, then you will collect useless data. This won’t help you in creating a strategy for your business.
Better customer experience
Better data collection will ensure that you can analyze your customer data. This will help you in determining your customer’s needs. Thus, you can create services that can help you in fulfilling your customer needs.
Better resource management
It is very difficult to deal with legacy software and systems. You need to invest a lot of time in maintaining these outdated systems. If you are upgrading your technology, then you don’t need to worry about repairing your outdated technologies. These updates will help you in increasing the efficiency and speed of your applications and software. This will help you in providing better services to your customer.
Improved communication and collaboration
Your team can easily communicate with each other if you are using updated applications and software. New software or hardware will increase the efficiency and speed of communication. Digital transformation will help you in effectively tracking the progress of your projects. The communication is not limited to your internal team only. Digital transformation will also help you in communicating with your clients and customers.
You need to invest some money into buying new technologies. However, you will always gain in the end. More than 80% of organizations saw a profit increase after implementing new technologies. Thus, you can increase your profits by implementing new hardware and software.
Digital Transformation Trends
2021 is going to be one of the biggest years for digital transformation. Most industries were forced to upgrade their technology due to the coronavirus pandemic. However, most companies now understand the importance of new technology. Thus, they are going to adopt new technology for dealing with future challenges. Some of the biggest digital transformation trends are:
Almost every customer service interaction was happening online due to the coronavirus pandemic. Every industry was forced to implement chatbots. They quickly realized the true value of the chatbots. According to the experts, this industry is going to grow by more than 30%. The total net worth of this industry will be $10 billion dollars in 2024. Companies can use a chatbot for talking with their customers. You can provide customer service by using these bots.
Digitization of entire supply chain training
The manufacturing industry was badly hit by the coronavirus pandemic. Most businesses were relying on global supply chains before 2020. However, now every business is shifting towards digitized tracking. Most companies had empty shelves in 2020 due to their reliance on the global supply chain. More businesses are now shifting towards technologies like RFID and barcoding.
The importance of virtual interactions has increased due to the coronavirus pandemic. The Healthcare industry was the first industry to implement contactless interaction. Everything was digitized from checking in to payment processing. Telemedicine is also going to grow in the future.
Remote work is another hot topic across all industries. More than 25% of the global workforce is going to work remotely in 2021. This number is going to grow by 87% in the next 5 years. Thus, the importance of digital resources and tools is only going to increase with time.
Expansion of Cloud Technology and 5G
Businesses need to upgrade their existing infrastructure for 5G technology. 5G technology will change the entire communication game. It will give access to reliable and fast communication.
This is also going to impact the cloud industry. Most companies are going to move their data and applications to cloud technology. This will ensure that they can access their data and applications from anywhere in the world.
Retail stores were struggling with overselling items and inventory management in the past. However, now retail stores are connecting their store with online channels. They are trying to use digital inventory systems for better resource planning. This will help retail stores in capitalizing on other digital transformation trends.
These are the most important digital transformation trends. You should ensure that you are upgrading your technology with time. This will help you in competing with other businesses. Experienced MSPs like Bleuwire can help you in achieving digital transformation. They will help you in finding the best technology for your business. Bleuwire will also help you in implementing these new technologies. Thus, you don’t need to worry about hiring IT experts for implementing these technologies. If you need more information regarding digital transformation, then you can contact Bleuwire.