Every business needs to choose between a cloud-hosted phone system and an on-premise phone system. You have to ensure that you are choosing the most cost-effective and reliable phone system. It is important to ensure that it can meet your business needs. Cloud-based phone solutions are perfect for most businesses. There are many benefits of using a cloud-based phone solution. In this article, we are going to talk about the benefits of cloud-based phone solution.
Ease of Remote Work
The current coronavirus pandemic has forced many companies to embrace remote work. Most employees are now working remotely from their homes. Thus, a cloud-based phone system is perfect for them. It will help your staff in making and receiving business calls. They can receive business calls on their own personal devices. This device might be owned by the company. You can make video calls, conference calls, and voice calls by using this phone system. Cloud-based solutions will also offer you feature like instant messaging. You can text your team. This will ensure that your team will stay productive when they are working remotely from their home. The best thing about a cloud-based phone system is you only need an internet connection for using it. If you have an active internet connection, then you can stay in touch with your customers, vendors, and employees.
Business continuity is the most important thing for modern business. If your on-premise systems are not working, then your customers can’t contact your business. You will first find an IT expert that can help you in solving this issue. However, you lose a lot of business opportunities during this time period. Your customers will also get frustrated due to downtime.
If you are using a cloud-based phone system, then it will stay operational until you have an active internet connection. However, if your internet connection is down, then you capture the calls of your customers by using voicemail and call recording. You can also use automated attendant for ensuring connectivity and continuity.
If your office phones are not working, then it won’t affect your remote workforce. Your remote workforce can still use their devices for receiving business calls. This will ensure that your remote workforce won’t face any downtime.
You can provide better customer service by using cloud-based phone systems. Your staff will get access to a better communication mode that they can use for providing better services to your customers. It will ensure that your customer-facing teams can even answer calls from their home. They can also smoothly route important calls to other staff members. You can even route calls to staff that is working in other locations. The best thing about a cloud-based phone system is that you can integrate with cloud-based applications. Most companies are already using cloud-based applications for improving the efficiency of their employees. Your employees can toggle between different tasks. They can complete tasks like managing emails and checking your customer information.
Also, you can easily track the data of all the calls. You can check the peak hour when you receive most of the calls. This will help you in planning your staff. You should make sure that more staff is available during peak hours. This will help you in decreasing customer wait times. Also, you can decrease the staff during regular hours. This will help you in increasing the productivity of your employees.
The main disadvantage of an on-premise phone system is that you need to make an upfront investment. You need to invest money in the equipment. Thus, you have to first predict your future business needs. You should know about what your business need will after some years. Scalability is the biggest issue with this model. You can’t easily scale up and down in this model.
Cloud-based phone systems are based on the subscription model. You can easily scale up or down your cloud solutions. This will ensure that you can create your custom plan according to your business needs. It will help you in reducing your operational costs. You can invest this money into hiring new employees and growing your business.
If you are using cloud-based solutions, then you can also protect your business from security risks. You can protect your business from malware, hacking, fraud, and phishing. However, you can also increase the security level of your cloud-based phone system. This is not possible if you are using an on-premise phone system. You can implement various VoIP or voice over internet protocol security solutions. Some of the most famous security solutions are Virtual Private network, voice data encryption, and multi-factor authentication.
How MSPs can help you
These are all the benefits of using a cloud-based phone system. If you are going to use a cloud-based solution, then you should also consider working with an MSP or Managed Services Provider. Most companies don’t know about cloud services. Thus, they might end up using any random service. Experienced MSPs like Bleuwire can help you in finding the best communication mode for your organization. They will also help you in implementing the cloud-based services and systems. This will ensure that you don’t need to worry about the implementation process.
Cloud-based phone systems are perfect for most companies. However, most companies don’t have enough IT expertise to implement these systems. MSPs like Bleuwire can help you to implement the cloud-based phone systems. They will help you in managing your cloud systems. Also, they will help you in optimizing the efficiency and security of your cloud-based services. If you are hiring an MSP, then they will help you in implementing the entire system. This will ensure that you can focus on core tasks. You don’t need to worry about implementing cloud services. Your MSP will ensure that you can focus on your day-to-day tasks. They will ensure that your phone system is always running smoothly. This will eventually help you in improving the productivity of your employees. If you need more information regarding cloud-based phone systems, then you can contact Bleuwire.