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Everything You Need to Know About Remote Monitoring and Management

By July 2, 2021No Comments10 min read
Remote Monitoring and Management

Organizations are adapting to remote workforces due to the pandemic. However, the remote workforce also comes with its own challenges. Tech support has also become distributed and remote due to the pandemic. RMM tools can help you in solving this problem. Good MSPs and companies are using remote monitoring tools for managing their workforces. This will ensure that you can easily manage your remote workforce. In this article, we are going to discuss Remote Monitoring and management.

What is remote monitoring and Management (RMM)?

RMM refers to the remote monitoring tools which are used by MSPs to remotely manage their customer’s networks. Experienced MSPs like Bleuwire will use RMM tools for managing their client’s endpoints, computers, and networks. The best thing about RMM tools is that you can manage your IT infrastructure without visiting your office. You can check and monitor all your systems without paying any local visit. Remote working is also becoming more popular with time. Thus, the demand for RMM tools is skyrocketing. According to a report from GlobeNewswire, the RMM market will reach 1400$ million.

What is remote monitoring and management (RMM) software?

RMM tools will help you in monitoring your network remotely. It is mostly used by MSPs to manage their client’s networks. MSPs can install agents in their client’s systems. These agents will send real-time insights of the client’s systems to the MSPs.

RMM software will help you in gathering data about your network, hardware, and software. You can monitor multiple devices by using RMM. If you are working with an MSP, then all this data will be sent to your MSP. Your MSP will use this data to proactively monitor your network. If there is some issue in your network, then your MSP will send you an alert. RMM tools also have automatic backup. They will help you in scheduling and automating maintenance tasks.

Your IT team can use the RMM tool for managing various devices. It will help your IT team in improving the customer experience. You can automate various IT tasks by using IT tasks. Your MSPs can use these tools for managing your endpoints.

How do Remote Monitoring and Management (RMM) tools?

You need to first install a local agent in your workstations, mobile devices, systems, and servers. If you are working with an MSP, then they will install this software remotely. You can also ask your IT team to install these agents.

These software agents will gather insights from your network and devices. They will collect data from your device and send it to your Managed IT services provider. Tickets created by these agents will be grouped according to the type of problem. They will also group the problem according to their severity.

These software agents will collect information like machine status and machine health. You can use this information for remotely managing your systems. It will help you in solving issues remotely.

Advantages of RMM

RMM software is offering various benefits to users. Businesses are using RMM software to improve their productivity. Some of the benefits of RMM are:

  • Real-time monitoring:

RMM software will help you in tracking your endpoints. It will ensure that you can monitor your network from anywhere in the world. RMM is like a third eye that will help you in monitoring and managing your network. This is very important for modern businesses as most workers are working remotely.

  • Remote access:

If you are working with an MSP, then you might need to pay extra money for site visits. RMM will help you in controlling these costs. Your MSP can use RMM tools for fixing your network without visiting your office. RMM tools will help your MSPs in monitoring and managing your system.

  • Provide real-time insights:

RMM software will send real-time insight to your MSP and IT team. This will ensure that your IT provider can proactively monitor your network. If something is wrong in your network, then they will quickly help you in fixing the problem.

  • It will help you in fixing problems:

Most IT teams don’t have enough time to manually monitor your network. If you are using RMM software, then it will automatically send you alerts if something is wrong in your network. This will ensure that you can quickly fix problems.

  • Improved services:

System failure can lead to downtime. Downtime is very costly for every business. Thus, it is important to ensure that you are avoiding downtime. If your system fails during peak hours, then you will lose a lot of revenue. RMM tools will help you proactively monitoring your network. It will look for potential issues and will send you alerts.

  • Customer satisfaction:

If you want to provide the best customer experience, then you should focus on making sure that your systems are running optimally. This can’t happen if you are fixing your systems every day. You should ensure that your systems are running all the time.

  • Saves your time:

RMM tools will help you in saving a lot of time as they will tell you about the potential issues. This will ensure that you don’t need to worry about manually scanning your system. These tools will also provide you with capabilities to fix IT-related issues.

  • Extend your device life:

If you want your car to stay in good shape, then you should get it inspected frequently. The same principle is applicable to IT systems. You should regularly monitor your IT systems. RMM tools will ensure that you can solve major system issues before they become potential threats.

  • Automation:

RMM Tools will help you in automating boring tasks like taking daily backups. These tools can be configured to perform these manual tasks.

How to choose the right RMM software?

Every RMM tool has its unique pros and cons. We are going to share some tips which will help you in choosing the right RMM software.

  1. Security management

According to a report from Flex Jobs, more than 25% of Americans are going to work remotely. Thus, security is going to become a big concern in 2021. If your employees are working remotely, then you have more endpoints in your network. Attackers can use these endpoints to enter into your network. You should ensure that you are protecting your employee’s personal devices also.

Attackers will generally try to hack into your employee’s personal device first. They will gain access to your entire network from your employee device. After that, they will deploy ransomware in your network and lock all your data. You might need to pay a hefty ransom for getting your data back. Thus, RMM Tools are very important for your business. Make sure that your RMM tool comes with continuous security management. This will help you in protecting your devices and networks from attacks.

  1. Seamless integration

You should ensure that your RMM tool will integrate with your IT infrastructure and resources. Make sure that you have a list of all the devices that are present in your network. You should identify user groups and check all the devices.

Sometimes you might need to upgrade some devices. This will ensure that your devices are compatible with the latest RMM tools. You have to consider how every device will be used.

  1. Support

You should ensure that your vendor can provide support to your business. Sometimes your RMM software won’t integrate properly with your IT infrastructure. Thus, it is important to ensure that you can get support from your vendor.

You should look for a vendor who has a proven track record. They should have positive feedback from their existing clients. If your RMM vendor has an active user community, then you should check it out. This will ensure that your queries will be solved easily. It will provide confidence to your IT team.

  1. Continuous monitoring

Make sure that your RMM tool comes with continuous reporting and monitoring capability. It should monitor your devices daily. Also, it should look for efficiency issues and security risks in your network. Your RMM software should run 24/7 for increased efficiency. It should continuously monitor your network for bugs.

Your RMM software should also generate reports. This will ensure that your MSP and IT team can respond to issues. It should automatically send this generated report to your IT team and MSP.

  1. Appropriate licensing

You should look for RMM software that is flexible. This will ensure that it will cover all your clients and devices. If your managers are worried about remote monitoring, then you can reduce their worries by finding RMM software with appropriate licensing. Make sure that your clients know that you are following the best remote monitoring practices. This will ensure that they will have trust in your company. You should also consider privacy and data security concerns.

  1. Ease of scalability

Your business will grow and change with time. Thus, it is important to ensure that your RMM tool can scale with your business. You will add new systems to your IT infrastructure with time. This will increase the burden on your RMM tool. You should ensure that your RMM tool can manage newly added devices. Make sure that your RMM tool is providing specific touchpoints and protocols to your business. These protocols will help you in making the transition seamless.

The RMM tool that you are using should be consistent. It should consistently monitor your network even if your IT infrastructure is growing with time. This will ensure that your RMM tool can scale up with your business. Sometimes you might change the functions of your devices. You should ensure that your RMM tool can deal with these changes.

  1. Management of mobile devices

Most employees are using their personal devices for completing their work. Thus, they might be logging into your network from their personal devices. It is important to ensure that you are properly protecting your mobile devices. You should ensure that your RMM tool can manage your device’s security. A good RMM provider will help you in managing all your mobile devices.

This will ensure that all your devices are secure and updated. Experienced MSPs like Bleuwire are using the best RMM tools available in the market. They will ensure that they can provide continuous security to your devices. Your RMM tool should help you in simplifying your mobile device management. Also, this should be achievable without doing any major changes. This will ensure that you can quickly integrate your mobile devices with your RMM tools.

  1. PSA integration

Your MSP might provide you a PSA or Professional Services automation tool. If you are using a PSA tool, then you should ensure that your RMM tool will work with it. Your provider should also provide you a proven integration. This will ensure that you integrate your RMM software without disrupting your business. It will also help you in improving your ticket resolution efficiency. You can quickly solve your customer tickets.

These are some important things that you should keep in mind. Make sure that your RMM tool can continuously monitor your network. It should also send regular reports to your MSP or IT team. This will ensure that your MSP can help you in fixing problems present in your network. Your RMM tool should allow easy mobile device management. You should ensure that your RMM tool can scale according to your business. The integration process should be easy. This will ensure that you can quickly integrate the RMM tool with your IT infrastructure.

How Bleuwire can help your business?

If you are working with Bleuwire, then you don’t need to worry about buying an RMM tool. Bleuwire is using the best RMM tools for monitoring its client’s network. They will ensure that your network is working properly. Bleuwire will proactively monitor your network. This will help you in reducing network downtime. They will also help you in enabling remote work. This will ensure that your employees can work remotely from anywhere in the world. Bleuwire will help you in effectively monitoring your network. If you need more information regarding IT services, then you can contact Bleuwire.

Contact us today to learn about Bleuwire™  services and solutions in how we can help your business.

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