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Why SMBs Should Outsource Tech Support

By July 4, 2020No Comments5 min read
SMBs small business outsource tech support

According to a report from IDC, the IT budget of SMBs has grown by 4.9% last year. Most of these SMBs have less than 1,000 employees. They are spending more than 30% of their budget on IT services, software, and hardware. Small businesses need access to the latest technologies as it can help them in attracting more customers. These new tools will also help them in saving money. IT outsourcing is a big decision for SMBs. It can help you in saving more than 40% of your operational costs. In this article, we are going to talk about why SMBs should outsource tech support.

  1. Speedy resolution rates

According to a report from McKinsey, more than 75% of customers expect that they will get assistance within 5 minutes. If you want to establish your brand, then you should ensure that your customers are having a good experience. You should help them in quickly solving their problems. According to a report by Deloitte, more than 80% of companies are now giving more importance to customer feedback. This figure was only 45% in 2013. However, resolving technical issues is going to be a very tough task for your in-house team. If your in-house team is solving your customer problems, then they won’t get enough time to work on your core projects. Outsourced teams can help you in solving both your customer’s and employees’ tech problems. They can offer you ticketing systems that your employees can use for raising issues. Thus, your outsourced team will help you in resolving your customer problems. You can provide better customer experience by working with a Managed services provider

  1. Consistent network uptime

According to a survey by ITIC Corp, SMBs can lose more than $100,000 due to one hour of downtime. Downtimes are the biggest nightmare for any small business. They can cause damage to your finances, reputation, and customer loyalty. The impact of downtime is more for SMBs when compared to a large enterprise. It can entirely destroy your small business. However, it is very difficult for your IT department to ensure that your network is always running. They need to regularly monitor your infrastructure and network for problems. Thus, you should outsource network management. Experienced MSPs like Bleuwire can help you in monitoring your networks closely. They will also backup your data. Also, you will have access to an expert team. This team can help you in solving emergency situations.

MSPs will use enterprise tools for monitoring your business servers and applications. They will combine the latest technology with IT experts. Your MSP can regularly monitor your network remotely. They will help you in finding vulnerabilities in your network.

  1. Cost Efficiency

This is the most important benefit of working with a Managed services provider. Most SMBs are spending 30% of their budget on IT services, software, and hardware. They think that it is cheaper to hire an in-house IT department. However, this is completely wrong. If you are hiring an in-house IT team, then you need to invest money in their training, updates, and certifications. You need to also purchase new hardware and software. Small IT teams can’t execute tasks like creating risk reduction strategies and creating roadmaps. This is going to be extremely important for your company.

If you are outsourcing your IT, then you can save a lot of capital. You don’t need to worry about purchasing expensive software or complex equipment. Also, you don’t need to worry about building a highly-qualified IT department. Your MSP will ensure that your network is always online.

  1. Security

Most SMBs also understand that outsourcing can help them in protecting their data. According to a report by Cyrnen-Osterman Research, the MSSP or managed service security provider market has grown by 17% in one year. Mobile security is becoming the biggest concern for SMBs. They also want to protect their network from SSL traffic. SMBs should use the SaaS approach for protecting their data. This will help them in protecting their endpoint devices. Data loss can completely destroy your business. Experienced MSPs like Bleuwire will help you in avoiding these losses. They will ensure that your business is following all the security compliances. If you have to follow security compliances like HIPAA and PCI DSS, then you should consider working with Bleuwire.

  1. You can compete against big players

Large enterprises have access to more financial resources. Thus, they can create a dedicated IT team that will help them in handling IT support. However, most small companies have a very small budget. They don’t even have a proper in-house IT department. The capability of smaller companies is minimized to less financial capacity. If you are working with an MSP, then you will get access to the latest technologies and IT support. These MSPs will use the latest technologies for improving your business operations. Thus, you can finally compete with large players. The biggest advantage of working with MSPs is that you can save a lot of money. MSPs will help you in freeing up your IT budget. You can grant this financial capacity to other important areas like marketing. This will help you in increasing the reach of your brand. MSPs will help you in competing with both small and large players.


Most SMB’s in-house IT departments have very limited expertise. They are mostly experts in one or two IT fields. Thus, they can’t help you in solving all your IT problems. Outsourcing is the best option for SMBs. You will get access to an expert IT team that can help you in solving your customer and employee issues. They will also protect your business from cyberattacks that can damage the reputation of your business. Experienced MSPs like Bleuwire will also regularly monitor your systems and networks. If there is a vulnerability in your network, then they will immediately fix it. Bleuwire is offering a wide range of IT services. They can help you in boosting your employee’s productivity. Also, they will help you in growing your business. You will get access to the top-notch IT team. If you need more information regarding Managed IT services, then you can contact Bleuwire.

Contact us today to learn about Bleuwire™  services and solutions in how we can help your business.